Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Add the desired item to your cart, proceed to checkout, and follow the steps to complete your order. You will receive a confirmation email after your purchase.

Can I cancel or change my order?

Orders can only be canceled or changed as long as they have not yet been shipped. Please contact us as soon as possible via info@fashiontreadz.com with your order number.

How do I track my order?

After shipping, you will receive a confirmation email with a tracking number. This allows you to track your package live.

Shipping

Is shipping free?

Yes! Fashion Treadz offers free worldwide shipping on all orders, with no minimum order value.

How long does delivery take?

• Netherlands & Belgium: 3–7 business days
• Europe: 5–10 business days
• International: 7–14 business days

Returns & Refunds

Within how many days can I return an item?

You can return items within 30 days of receipt, provided they are unworn and in original condition.

How do I request a return?

Send an email to info@fashiontreadz.com with your order number. We will send you the return instructions.

When will I receive my refund?

Refunds are processed within 14 business days of receiving the return, via the original payment method.

Products & Sizes

Are the products original?

Yes, all products at Fashion Treadz are 100% authentic designer items from the official brands.

How do I choose the correct size?

Check our comprehensive size chart for all brands and product types.

Contact

How do I get in touch?

Via email: info@fashiontreadz.com or phone: +31 6 30753198. We respond within 24 hours on business days.